Frequently Asked
Questions
Have questions about charter buses or group transportation services? Find answers here.
General Questions
All Aboard America is one of the Southwest’s most trusted motorcoach transportation providers, with decades of experience delivering safe, reliable, and comfortable travel for groups of all sizes. Whether you’re planning a one-time trip or need long-term transportation support, our professional team and diverse fleet are here to help you get there—safely, smoothly, and stress-free.
All Aboard America is proud to be part of the All Aboard America Holdings, Inc. (AAAHI) family, one of the largest and most respected motorcoach providers in the country. While All Aboard America operates as its own trusted brand serving communities across the Southwest, AAAHI provides the resources, support, and nationwide network that help us deliver safe, reliable, and comfortable transportation every mile of the way.
We offer a wide range of transportation services including charter bus rentals, scheduled route services, recurring contract transportation, shuttle programs, and Park & Ride services. From corporate events and school field trips to employee shuttles and government contracts, we customize each experience to your needs.
Whether you’re looking for local event transportation, moving a college athletics team across states, coordinating transportation for multi-day music festivals, supporting military mobilization, or organizing guided tours for large groups, our experienced team is ready to deliver safe, reliable, and professional service every time. No matter the size, scope, or schedule—we’ll get you there with confidence.
Charter services are perfect for one-time trips, series tours, or special trips. You let us know where you’re going, how many people you’re transporting, and when you need to travel. From there, we’ll match you with the right vehicle and provide a custom quote. Leading up to your departure, our dedicated sales team will work with you to get every detail just right. On the day of your trip, one of our experienced operators will handle the driving while your group travels in comfort.
Our shuttle services are designed for regular, fixed routes such as employee commutes, campus connections, or event transportation. We work with your organization to design a route and schedule that fits your needs, then provide the vehicles, drivers, and ongoing service to keep everything running smoothly.
Recurring services are long-term transportation agreements tailored to your business or organization. Whether you need daily employee shuttles, school transportation, or government transit support, we work with you to design a reliable, cost-effective plan and we handle the vehicles, drivers, and maintenance so you don’t have to.
You can book a charter bus for just about any group travel need, including corporate retreats, school field trips, athletic team travel, conventions, weddings, church outings, and multi-day tours. If you’ve got a group that needs to get there together, we’ve got the ride.
We recommend booking as early as possible for best availability and pricing, especially for large groups or peak travel seasons. For added value, be sure to ask about our exclusive Winter and Summer offers. Last-minute bookings are welcome too, and we’ll do our best to accommodate your request.
Our full-size motorcoaches can seat up to 56 passengers, and our mini coach seats up to 27 comfortably. No matter the size of your group, we’ll help you find the right option for comfort and convenience.
Yes, one-way trips are available! We offer flexible charter options, including one-way, round-trip, and multi-day travel. Just let us know what you need when requesting your quote.
Yes! We offer reliable airport transportation for groups of all sizes. Whether you’re coordinating a transfer for a business trip, sports team, or special event, our team can provide pick-ups and drop-offs at major airports throughout our service regions.
Absolutely! Whether you’re traveling across cities or state lines, All Aboard America specializes in regional and long-distance charters. Let us know your itinerary, and we’ll customize a transportation plan that keeps your group comfortable, on time, and well taken care of.
Absolutely! Safety drives all decisions we make—from rigorous driver training and proactive vehicle maintenance to real-time fleet monitoring. We meet or exceed all federal and state safety regulations and are committed to providing a secure, worry-free experience on every trip.
Booking a Bus
It’s easy! Just fill out our Request a Quote form with a few trip details, and our team will get to work finding the best transportation solution for your group. You can also contact us directly if you’d like to speak with a representative at (800) 848-4728 or by email at sales@allaboardamerica.com.
Most quotes are returned within 24–48 business hours. For more complex itineraries or peak travel dates, it may take a bit longer, but rest assured, we’re on it and will keep you updated every step of the way.
We accept cash, most major credit cards, ACH bank transfers, company checks, and money orders. For government, large corporate clients, and schools, we also offer invoicing options upon approval. Please note: credit card processing fees may apply.
Absolutely! Every charter includes a professional, certified driver who’s trained in safety, customer service, and group travel logistics. Our charters always include a driver, as we do not offer rentals without one. You focus on your event, and we’ll handle the drive!
Yes! We understand plans can shift. Contact us as soon as possible to request changes. While some modifications may affect your rate or availability, our team will work closely with you to adjust your reservation when possible.
We do our best to accommodate urgent requests. If you need transportation on short notice, give us a call right away at (800) 848-4728. Our 24/7 dispatch team can assist with offering same day booking availability. Availability varies by location and time of year, but we’ll do everything we can to help you secure transportation.
At this time, All Aboard America does not operate daily sightseeing tours. However, we’re happy to provide custom charter services for tour groups, events, and travel agencies.
Your quote includes the motorcoach, driver, fuel, and standard mileage for your trip. Additional costs may include driver lodging (for overnight trips), tolls, parking fees, service fees, and gratuities. We will always be transparent and walk you through everything upfront so there are no surprises.
Great! Once your reservation is confirmed, our team will send an acceptance letter and charter terms. In the days leading up to your trip, you’ll receive driver contact information and any last-minute updates. Have questions? We’re just a phone call: (800) 848-4728 or email: sales@allaboardamerica.com away.
Policy
We understand that plans can change. Cancellation terms vary based on the type of trip and how far in advance you cancel. We recommend reviewing the terms outlined in your contract or reaching out to our team directly for details. The sooner you let us know, the more flexible we can be.
Yes, absolutely! Just let us know all planned stops when booking, and we’ll build a custom ride schedule to fit your needs. Additional stops added later may impact your rate or schedule, but we’ll work with you to keep your trip smooth and stress-free.
Our motorcoaches have generous luggage capacity, including overhead and undercarriage storage. If you’re traveling with oversized items or specialty equipment (like instruments, sports gear, or presentation materials), just let us know in advance so we can accommodate them safely. Smaller vehicles have varying luggage capacity so make sure to discuss any special needs with your sales representative. We don’t allow propane or other compressed gases to be transported in our vehicles.
We understand that delays happen. If your group is running behind, please notify us or your driver as soon as possible. Delays may affect your travel plans or incur additional charges, depending on the length of the delay and your scheduled return time.
There are no age restrictions, and we welcome groups of all ages—from K–12 students to senior travel clubs. Minors must be accompanied by a responsible adult and that any specific accessibility needs must be shared with us in advance. Our vehicles can safely accommodate most standard child safety seats, so tiny tots are welcome too!
Smoking (including e-cigarettes and vaping) is not permitted on any All Aboard America vehicle to ensure the comfort and safety of all passengers.
Only service animals are allowed on board in accordance with ADA guidelines. Unfortunately, we cannot accommodate non-service pets at this time. If you have a service animal traveling with your group, please be sure to inform your sales representative.
Alcohol may be allowed on board with prior written approval and in compliance with local and state regulations. A refundable damage deposit and cleaning fee may be required. Contact our team to discuss your group’s needs.
Our Vehicles
Yes! Many of our vehicles come equipped with Wi-Fi and power outlets to keep you connected and charged on the road. If these features are important for your trip, let us know and we’ll match you with the right vehicle.
We’re proud to offer ADA-compliant vehicles at no additional cost. Just let us know in advance (with 48-hour advance notice) if you need wheelchair accessibility, and we’ll make sure your ride is as comfortable and inclusive as possible.
Absolutely! Whether you need a full-size motorcoach or mini coach, our team will work with you to choose the vehicle that best fits your group size, destination, and amenity preferences.
Yes! All of our full-size motorcoaches are equipped with onboard restrooms for your convenience—especially helpful for long-distance trips.
Definitely. Our full-size motorcoaches feature spacious overhead storage and weatherproof undercarriage compartments to handle luggage, gear, and equipment with ease. Reach out to your sales representative to confirm measurements for uniquely sized luggage or equipment to ensure a smooth loading experience.
Our diverse fleet includes full-size motorcoaches (up to 56 passengers), mini coaches (up to 27 passengers), and ADA-accessible vehicles. We also offer eco-friendly electric vehicle (EV) options for long-term partnerships. No matter your group size or destination, we’ve got the right ride for you.
Yes! Every vehicle is climate-controlled for year-round comfort, whether you’re traveling through the summer heat or cooler seasons.
Our vehicles are modern, clean, and built for comfort. Expect sleek exteriors and well-maintained interiors with features like reclining seats, panoramic windows, and soft lighting. You can preview our fleet on the Our Vehicles page.
Safety drives all decisions at All Aboard America. Our vehicles undergo routine inspections, real-time diagnostics, and preventive maintenance by our in-house technicians. Plus, our drivers are extensively trained and certified. Learn more on our Safety Practices page.
Locations
All Aboard America proudly operates across key cities in the Southwest. Our charter services are based out of Phoenix, AZ, El Paso and Midland, TX and Santa Fe, NM. Each location is staffed with experienced professionals and supported by a reliable fleet to serve your group transportation needs.
Currently, All Aboard America provides charter services within the United States only. We focus on delivering exceptional transportation solutions across Arizona, Texas, and New Mexico. We are always happy to help with regional and long-distance travel within the U.S. and can connect you with one of our All Aboard America Holdings Inc. transportation partners.
Operational Procedures
While our vehicles undergo rigorous preventative maintenance, mechanical issues can occasionally occur. If they do, rest assured we have 24/7 dispatch and roadside support ready to step in immediately to minimize delays and keep your trip moving safely and smoothly.
Yes. We have contingency plans in place and can deploy a backup vehicle quickly when needed. Our priority is keeping your group safe, comfortable, and on schedule, no matter what the circumstances.
We recommend your group arrive at least 15–30 minutes before your scheduled departure time. This allows for smooth boarding, a quick safety briefing, and a timely departure.
Certainly! While we cannot guarantee driver requests due to scheduling and route logistics, we always try to accommodate requests when possible. Let us know your requested driver when booking, and we’ll do our best to match you with your preferred operator.
Yes. Providing a detailed itinerary within 14 days of your trip helps us ensure a smooth and stress-free trip. Our operations team uses it to plan routes, estimate timing, and prepare your driver for any special instructions or stops.
Safety is our top priority. We do operate in a wide range of weather conditions, but if a situation becomes unsafe, such as during extreme weather events, we may delay or adjust service for the well-being of our passengers and team. You’ll be informed promptly if any changes are necessary.
We’re built for flexibility. Whether it’s traffic, weather, or an unexpected schedule change, our experienced dispatch and operations teams work in real time to keep things on track. Communication, coordination, and care guide our response to any challenge.